Refund Policy

Project deposits secure your place in our schedule and fund discovery and planning. Deposits are refundable in full if you cancel within 7 days of payment and before discovery work has started. After work begins, deposits are non-refundable but are credited against completed work.

Milestone payments cover work completed and approved at each stage. If a milestone deliverable does not match the agreed scope, we will revise it at no extra cost. Approved milestones are non-refundable.

• Monthly subscriptions can be cancelled at any time and remain active until the end of the paid period.
• Annual subscriptions cancelled within 14 days of purchase are eligible for a full refund.
• Free trials are not charged unless you choose a paid plan.

Third-party costs we purchase on your behalf (such as domains, licences, ad spend or premium plugins) are non-refundable once incurred.

Email info@qwlee.com with your invoice number and the reason for your request. We aim to respond within 3 business days, and approved refunds are issued to the original payment method within 10 business days.